All staterooms should be vacated by 9:00 AM and departure from the yachts is by 10:00 AM.

In San Juan, Puerto Rico departure from the yacht is latest by 9:00 AM (special San Juan rule and regulation). 

 

Due to Customs clearance and Immigration procedures, you should allow at least two hours after arrival at your disembarkation destination before your guests can disembark. Your arrangements for transportation should be made with this in mind.  We recommend that you allow at least three to four hours between the yacht’s scheduled arrival and your airline flight departure depending on the disembarkation port.

 

San Juan disembarkation

The Department of Homeland Security in San Juan provides a short time frame to process disembarking guests.  All guests must disembark during the allotted period. In general this window lasts about 1 hour, commencing shortly after arrival.  If a charter does not disembark at the window provided to us, the yacht will be given a later disembarkation time, after all other cruise ships that are in port have finished their disembarkation.  This could affect flight departures.  We strongly encourage charters to comply with the time given.

 

The Department of Homeland Security in San Juan does not have the manpower to monitor each cruise ship at the same time and SeaDream Yacht Club has no influence or control over Homeland Security’s rules and procedures.

 

Updated: April 2023

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>>>DISEMBARKATION<<<

(this information is listed in the Daily Program)

 

 

PASSPORTS                                         Passports will be available at the Concierge Desk after clearance.

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LUGGAGE                                           Please attach one of the colored luggage tags to each piece of your checked                                                                          luggage. Guests are kindly requested to place their luggage, except their hand                                                                      luggage, outside their stateroom before 1:00 AM. Guests are required to                                                                                 identify their luggage Pier side, prior to boarding their onward transportation.                                                                           

ONBOARD ACCOUNTS                    Will be delivered to your Stateroom early on the morning of disembarkation. The                                                                    amount will be billed to the credit card on file. If you have any questions about your                                                                account, please stop by the Concierge Desk. 

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IN-STATEROOM SAFES,                     Guests are respectfully reminded to check their stateroom safe,

CLOSETS & DRAWER SPACE             closets and drawer space for personal items before disembarking the vessel.

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See sample letter below given to guests in preparation of disembarkation. 

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DISEMBARKATION INFORMATION

 

Dubrovnik, Croatia

Saturday, August 19th 2017

 

                                                                                                                                               

                                                                                                       Stateroom # «Cabin»

 

Dear «Name»,

 

In preparation for your disembarkation at Dubrovnik, Croatia we kindly request that your luggage should be made available for collection outside your stateroom before retiring or at the very latest by 1:00 AM. Your luggage will be transferred to the pierside, where upon disembarkation, you will be requested to identify and collect your luggage.

 

 

In order to assist the luggage sorting procedure, may we kindly ask that you securely fasten one of the attached colour tags to each piece of your luggage prior to placing it outside your stateroom for collection.

 

 

Should you have any questions, concerns or require further information,

please contact the Concierge Desk.

 

 

Best regards,

Frude & Arla

SeaDream II Concierge